Account deletion

• 1. Open the App and go to the Help tab.
• 2. Tap Delete account in the Account section.
• 3. Confirm twice. Deletion takes effect immediately.

If you have an active shipment (a pending offer or a load in progress), the App asks you to decline or finish it first — an in-progress delivery is never left without its driver channel. Both paths are available in the App; if you are stuck, call dispatch.

• Your sign-in identifier (the email or phone number you log in with).
• Your password (stored only as a hash) — removed.
• Every active session on every device — revoked, and background location tracking stops.
• Push-notification tokens for your devices — deleted; no further notifications are sent.
• Any unused registration codes for the account — revoked.

After deletion the App cannot sign in to the account, and it cannot be recovered by you. Returning drivers are re-provisioned by dispatch with a brand-new registration code.

The operating carrier, LEXACAR LLC, is a licensed motor carrier. Records of shipments hauled for it are commercial records the carrier is required to keep for legal, tax, insurance, and contractual reasons, and they are not erased when an app account is deleted:

• Shipment workflow history (accept/arrive/loaded/delivered events and problem reports).
• Location points recorded during shipments you hauled, as part of each shipment's operational record.
• Bills of lading, proofs of delivery, and freight photos uploaded for shipments.
• The carrier's internal driver registry entry (your name and contact details as our contractor) and settlement/payment records.

These records stay under the carrier’s access controls, are used only for the purposes above, and are kept no longer than the applicable retention obligations require.

If you no longer have the App or your session no longer works, email support@apvdriver.com from the address on file with your name and unit number, and ask for account deletion. We verify the request with dispatch and process it the same way.